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Appointments
Online, in-depth appointments with a specialised menopause clinician, designed to fit in with a busy schedule.
What happens in a Menopause Wellbeing appointment?
All our appointments are online. Your first appointment will be 45 minutes long. You'll see the doctor or nurse practitioner you booked with. They'll discuss your physical symptoms and other relevant medical conditions, as well as your psychological wellbeing and any concerns you may have, and come up with a treatment plan tailored to you.
Who is my appointment with?
Your appointment will be with a nurse practitioner or doctor. All our staff are specialised in sexual and reproductive health and menopause – they also work for Sexual Wellbeing Aotearoa, where we've been providing expert women's health care since 1936.
You can choose who you book with in the online booking system. The same clinician will see you for all of your follow-up appointments, so you have continuity of care.
Meet the clinical team
Can I get hormone therapy (HRT) straight away?
Hormone therapy (HRT) is the most effective treatment for menopause. But it's not appropriate for everyone. And sometimes we'll need to do further testing or an in-person procedure before we can give you a prescription for medication. This means we can't guarantee you'll get HRT – or that you'll get it straight away.
What does the cost of my appointment cover?
Menopause Wellbeing is a private clinic that doesn't receive government funding. But we're not for-profit. Proceeds from Menopause Wellbeing help fund the vital work of Sexual Wellbeing Aotearoa. This means by coming to use for menopause treatment, you're enabling us to promote health, advance education, and benefit the community.
Appointment types
We offer three appointment types. All appointments are virtual.
Our appointments are longer than you might be used to. This means we can go into detail and tailor our advice and treatment plans to your needs.
Initial appointment: $350
Your first appointment with us will be 45 minutes long. We’ll discuss your menopause stage, symptoms, and treatment options.
At this initial appointment, you may be prescribed some form of menopause treatment, including but not limited to hormone therapy, if appropriate.
As well as recent BMI and blood pressure readings, it’s helpful for you to have details of your medical conditions and any medications you're taking. This should include any herbal treatments or supplements. Find out more about what to prepare for your appointment.
Phone follow-up: free
We’ll book a five minute follow-up six to eight weeks after your initial appointment. At this follow-up, we’ll discuss your medications and any side effects and may tweak your dosage.
Full follow-up: $180
Your first 20-minute follow-up session will be held three months after your initial appointment. We’ll talk about your symptoms and treatment plan, and make any changes needed.
All subsequent appointments with us will be full follow-up appointments.
Repeat prescriptions: $35
If you’re eligible, you can request repeat prescriptions through our online booking system.
If you’ve had a change in medical or medication history, or have developed a new allergy to medications, you’ll need to give us a call.
The appointment process Copy the link to heading
Step out of
Step 1
Book an appointment
To book an appointment, use our online booking system or call us on 07 810 6823.
Step 2
Blood pressure and BMI check
You’ll need to have your blood pressure and body mass index (BMI) checked and bring the measurements with you to your appointment.
Your BMI and blood pressure measurements need to be no more than three months old. You can do this at a pharmacy or your GP.
Step 3
Symptom checker and other documents
Fill out the symptom checker and prepare any other documents, such as information on other medical conditions or medication. Find out more about what to have ready for your appointment.
Step 4
Initial appointment
We’ll discuss your symptoms, stage, and any other medical conditions. Then we’ll put together a tailored treatment plan.
Sometimes we need to carry out further tests or procedures which need to be done in-person. If that’s the case, we’ll discuss this at your appointment.
Step 5
Prescription
If you’re prescribed medication at this point, we’ll email the prescription to your chosen pharmacy.
Step 6
Phone follow-up
This five minute follow-up is held six to eight weeks after your initial appointment. We’ll discuss your medications, if relevant, and any side effects and may tweak your dosage. This service is included in the initial appointment fee.
Step 7
Full follow-up
Your first 20-minute follow-up session is held online three months after your initial appointment. We’ll talk about your symptoms and treatment plan, and make any changes needed. You can book additional follow-ups as needed.
Repeat prescription
If eligible, you can request a repeat prescription through our online booking system. This isn’t an option for everyone, or you may need to have another follow-up beforehand. Please make sure you request a repeat prescription at least two weeks before your medication is due to run out.
Additional follow-ups
After your full follow-up appointment, all subsequent appointments will also be 20-minute full follow-ups. You won’t need to book an initial appointment again.
Appointment FAQs
How do I access my virtual appointment?
You’ll receive a link to your virtual appointment within one working day of making your booking. We recommend testing the link before your appointment. See our Teams guide for more information about accessing your appointment.
What do I need to bring to my appointment?
You’ll need to have your blood pressure and body mass index (BMI) checked and bring the measurements with you to your appointment. Your BMI and blood pressure measurements need to be no more than three months old. You can do this at a pharmacy or your GP.
Your booking confirmation email will detail what you need to prepare, and include a link to our symptom checker. It's helpful if you can complete the symptom checker before your appointment, but if not, we can do this during your appointment.
Find out more about what to prepare.
How do I pay for my appointment?
Pay for your appointment through our online booking system.
What's your cancellation and refund policy?
You can change or cancel your appointment through our online booking system, or by calling our Menopause Contact Centre on 07 810 6823.
If need to cancel your appointment, you may be eligible for a partial or full refund, depending on how much notice you provide.
- cancellation up to five business days before your appointment: full refund
- cancellation up to three business days before your appointment: 50% refund
- cancellation less than 24 hours before your appointment: no refund